Service request

Request service for your instrument

Tell us which instrument it is, where it is installed and what it is doing. Our biomedical engineering team will review your request and contact you by phone.

Instrument down? WhatsApp is the fastest route, or call +964 786 677 0009.

A TMC specialist explaining a LensHooke analyser to a visitor at the Bonraybio counter

All 18Governorates covered by our engineers

Request form

Send a service request

A few details now save a visit later: they let our engineer arrive with the right parts.

Before you send

  • The model and serial number from the instrument label
  • The error code or message shown on screen
  • What happened just before the fault
  • A photo of the screen, if you can take one

Photo of the error screen or a PDF report, up to 5 MB (JPG, PNG or PDF).

Required. Requests go to our service team at maintenance@tmc-iraq.com.

Urgent service

Instrument down right now?

Don't wait for the form. Call us or message our engineers on WhatsApp with the instrument model, where it is installed and what it is doing. Critical-care installations have 24/7 technical support.