Service and engineering
An instrument is only as good as the service behind it
A dedicated biomedical engineering team, more than 15 years of field service, genuine manufacturer parts and coverage across all 18 governorates.
24/7Technical support for critical-care installations
What we provide
Field service
From the first repair call to the reagents on your shelf: engineers, parts, training and logistics from one team.
On-site repair
Biomedical engineers dispatched to your laboratory or ward, anywhere in Iraq.
24/7 coverage
Round-the-clock technical support for critical-care and emergency installations.
Depot repair
Workshop-level repair and refurbishment with genuine manufacturer parts.
Quality assurance
Installation qualification, calibration and documented performance verification.
Preventive maintenance
Scheduled programmes that keep analysers within specification between services.
Temporary technical support
Cover for staff absence, commissioning peaks and tender-driven installations.
Application training
Operator and application training for your laboratory team, delivered in Arabic.
Cold-chain logistics
Temperature-controlled handling and delivery of reagents to all 18 governorates.
Coverage
Wherever the instrument is installed
Biomedical engineers are dispatched to your laboratory or ward anywhere in Iraq, and reagents travel under temperature control to all 18 governorates.
All 18
Governorates covered
More than 15 years
Field service history
24/7
Technical support for critical care
Genuine parts
Spare parts from the manufacturer
How we work
From installation to first result
Delivery does not end at the laboratory door. Every installation follows a documented sequence, so the instrument is producing verified results before our engineer leaves.
Site survey
Power, water, drainage, bench space, ambient temperature and network access checked before the instrument ships.
Installation & qualification
Installation qualification and operational qualification performed and documented against the manufacturer's protocol.
Calibration & QC setup
Calibrators and controls loaded, reference ranges configured, and the first QC run reviewed with your team.
Operator training
Hands-on training in Arabic for every shift, with printed workflow cards left on the bench.
LIS connection
Bidirectional interface to your laboratory information system where the platform supports it.
Preventive maintenance plan
A scheduled visit calendar and a reagent forecast, so neither the instrument nor the stock runs out mid-month.
Service request
Instrument down? Send the model, location and fault
Message our engineers on WhatsApp with the instrument model, where it is installed and what it is doing. Critical-care installations have 24/7 technical support, so call us at any hour.